NimbusPoint has worked closely with Guildford Borough Council to empower the Council to streamline their processes and deliver a joined-up digital service offering across all council services
In 2020, Guildford Borough Council embarked upon a major organisation-wide digital transformation project which challenged every aspect of what they did and how they did it.
The aims of the programme were to:
- Enable new operating model based on flexible organisational design
- Make best use of digital technologies to deliver cost-effective services
- Improve customer experience, engagement and a future-proof platform
After reviewing a variety of CRM platforms, Salesforce® was identified as the preferred solution to deliver a multi-channel CRM with powerful automation, integration and mobile working capabilities. Through the procurement process, NimbusPoint was identified as the chosen solution-delivery partner, thanks to their product knowledge, expertise and approach to project management.
NimbusPoint proposed a comprehensive Salesforce solution and implementation to serve as Guildford Borough Council’s customer relationship management (CRM) tool, using products such as Service Cloud™, Experience Cloud™ (Portal) and Field Service™ (Scheduler).
We’re really proud to have had the opportunity to work closely with Guildford Borough Council on this project. We worked closely with them to understand their strategic goals, and through our expertise, develop a digital solution to deliver their council services for now and in the future.
If you’d like to learn more about how we worked with Guildford Borough Council, click the link below to read more.