Implementing a field service solution for managing and planning engineer schedule
Luminet is an intelligent managed serviced provider, offering organisations enterprise-class connectivity, communications, computing and security services. The services they offer include gigabit connectivity, multi-tenant internet and 100% service level agreements.
With increasing growth, Luminet needed their current Salesforce application to manage more complex capabilities. Manual tasks to multiple business process(s) was no longer appropriate, with visibility & tracking across the customer journey becoming an immediate concern. Luminet decided to work with NimbusPoint to overcome these obstacles and help improve the customer journey and in-house usability.
“NimbusPoint are exactly the type of partner / developer that we have been looking for: Highly knowledgeable, patient, flexible (when we make ad hoc changes, again), and highly supportive” – Axel Focht, Operations Director
- Luminet were existing users of Salesforce with a fairly basic setup, which didn’t provide them with the complexity they required
- Prior to NimbusPoint developing the provisioning process, the post sales process was managed entirely using excel spreadsheets
- Previously, Luminet didn’t have visibility in Salesforce between the contract being signed and the product being installed
- Automated Provisioning Process
- Scheduling of Work Orders
- Engineer Management
- Field Service scheduling
- Asset Management
- Improved customer journey
- Increased tracking and visibility across the Customer Journey
- Streamlined business process(s) increasing business efficiencies
- Increased data insights with greater access into business intelligence
- Improved Resource & Work Order Management