Internet Connectivity Company

Luminet

Internet Connectivity Company

Luminet

by Ellie
Implementing a field service solution for managing and planning engineer schedule

Luminet is an intelligent managed serviced provider, offering organisations enterprise-class connectivity, communications, computing and security services. The services they offer include gigabit connectivity, multi-tenant internet and 100% service level agreements.

With increasing growth, Luminet needed their current Salesforce application to manage more complex capabilities. Manual tasks to multiple business process(s) was no longer appropriate, with visibility & tracking across the customer journey becoming an immediate concern. Luminet decided to work with NimbusPoint to overcome these obstacles and help improve the customer journey and in-house usability.

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“NimbusPoint are exactly the type of partner / developer that we have been looking for: Highly knowledgeable, patient, flexible (when we make ad hoc changes, again), and highly supportive” – Axel Focht, Operations Director
  • Luminet were existing users of Salesforce with a fairly basic setup, which didn’t provide them with the complexity they required
  • Prior to NimbusPoint developing the provisioning process, the post sales process was managed entirely using excel spreadsheets
  • Previously, Luminet didn’t have visibility in Salesforce between the contract being signed and the product being installed
  • Automated Provisioning Process
  • Scheduling of Work Orders
  • Engineer Management
  • Field Service scheduling
  • Asset Management
  • Improved customer journey
  • Increased tracking and visibility across the Customer Journey
  • Streamlined business process(s) increasing business efficiencies
  • Increased data insights with greater access into business intelligence
  • Improved Resource & Work Order Management